Facebook Data Sync Issues (Ads & Campaigns)

Incident Report for AdClicks

Resolved

This incident has been resolved.

Posted Sep 12, 2024 - 13:26 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 28, 2024 - 16:35 CST

Update

We have confirmed the root cause of the issues with Facebook data synchronization, specifically for Ads and Campaigns. Our team has implemented a fix in our test environment and is currently performing thorough testing to ensure that the fix does not impact any other components. We will proceed with deploying the fix to production once we have verified its effectiveness.

Thank you for your continued patience as we work to resolve this issue.

Posted Aug 27, 2024 - 16:32 CST

Identified

We are currently experiencing issues with Facebook data synchronization, specifically for Ads and Campaigns. Our team is aware of the situation, has identified the potential root cause, and will be working on a fix throughout the day. We appreciate your patience as we resolve this issue.

Posted Aug 27, 2024 - 08:13 CST

This incident affected: Reporting API.